Terms & Conditions

Covering the websites of Jazz Fashion Publishing Ltd.

1. Acceptance Of Terms

This is a Website of Jazz fashion Publishing Ltd. (“Jazz”). Use by you of this Website and any other websites operated by Jazz to which this Website is linked (the "Jazz Sites"), together with all of the functions on or in or available from this Website or any other Jazz Site (including, without limitation all chat forums, bulletin boards or other forms of communication) is subject to the following terms and conditions ("Terms and Conditions") and any other terms and conditions contained on, in or available through a Jazz Site.

2. Content

The copyright in the material contained on, in, or available through this Website or any Jazz Site excluding the Content (as defined in paragraph 3) but including all other information, data, text, sound, photographs, graphics, video messages or other materials and the selection and arrangement thereof, and all source code, software compilations and other material (“Material”) is owned by Jazz. All rights are reserved. You do not have any right, interest or title in or to the Material unless otherwise expressly indicated.

The trademarks, service marks, and logos (“Trade Marks”) contained on or in this Website or any other Jazz Site are registered and owned by Jazz. Save as expressly stated, you do not have any right to use, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate the Trade Marks without the prior written consent of Jazz.

You are permitted to print or download extracts of the Material for your personal use only provided that each copy contains a notice that the Material is owned by or licensed to Jazz. None of the Material may be used for any commercial or public use.

Save as expressly stated or as necessary to view, print or download extracts of the Material for personal use, none of the Material may be copied, edited, varied, reproduced, published, displayed, distributed, stored, transmitted, commercially exploited or disseminated in any form whatsoever without the prior written consent of Jazz.

3. Content Submitted To The Website

Information, data, text, music, software, sound, photographs, graphics, video, messages or other materials may be posted, emailed or uploaded (in public or privately) on to designated areas of this Website. Any information, data, text, music, software, sound, photographs, graphics, video, messages or other materials which are posted or uploaded on to this Website or any other Jazz Site or otherwise transmitted through this Website or any other Jazz Site by any visitor to this Website is referred to as “Content”. Jazz does not control the Content and, as such, is not responsible for it in any way whatsoever. In particular, Jazz does not guarantee the accuracy, integrity or quality of such Content. Jazz shall have the right (but not the obligation) in its sole discretion to delete, edit, lock, move or remove any Content without notice. Without limiting the foregoing, Jazz shall have the right without notice to record the IP address from which any Content is posted or uploaded to or otherwise transmitted through this Website or any other Jazz Site and to lock or remove any Content which violates these Terms and Conditions or is or may be irrelevant, out of date, inappropriate or objectionable in any way whatsoever or in respect of which Jazz receives any complaint (whether valid, justified or not).

If you upload, post or otherwise transmit any Content to a public part of this Website or any Jazz Site (including, without limitation, if you post a message to a bulletin board or chat forum, upload files, input data, or engage in any other form of communication through this Website or any other Jazz Site) you are wholly responsible for it. You hereby: (a) grant Jazz an irrevocable, perpetual, royalty-free right to use, distribute, copy, edit, adapt, license, distribute, transmit, publish, publicly perform or display any such Content in any form or medium anywhere in the World; and (b) irrevocably and unconditionally waive any moral rights or similar rights you have in any Content pursuant to the Copyright, Designs and Patents Act 1988 (as amended, superseded or replaced from time to time) (the “Act”) or equivalent legislation anywhere in the World.

4. Content Submitted To Our Magazine(s)

Any content, information, data, text, music, software, sound, photographs, graphics, video, messages or other materials that may be posted, emailed or uploaded (in public or privately) for use in the magazine, is only done so in the knowledge that information submitted has full copyright by the supplier, and/or that they have been granted permission for the use of said content. Jazz does not take responsibility for any content used or unused that does not have the correct usage permission and that all responsibility falls to the originator of the content.

5. Links To Third Parties

This Website and other Jazz Site may contain links to websites operated by third parties (“Third Party Websites”). Jazz does not have any influence or control over any such Third Party Website and, unless otherwise stated, is not responsible for and does not endorse any Third Party Website or its availability or contents or any agreement or understanding you enter into with a third party through a Third Party Website.

6. Member Conduct

You agree that when using the Website or any other Jazz Site you will not:

a. Upload, post or otherwise transmit Content which violates the rights (including, without limitation, the intellectual property rights) of a third party or which is unlawful, harmful, threatening, abusive, argumentative, hateful, offensive (whether in relation to sex, race, religion or otherwise) harassing, defamatory, vulgar, obscene, indecent, libellous, invasive of another's privacy or contains any illegal content;

b. Harvest Content or IP addresses or upload, post or otherwise transmit any Content which contains software viruses or any other files or programs that may interrupt, destroy or limit the functionality of this Website or any other Jazz Site or any networks connected to this Website or any Jazz Site or another's computer, or that contains any chain letters, pyramid-selling schemes, bulk mail, junk mail or similar; or

c. Upload, post or otherwise transmit any Content for any commercial or business purpose including (without limitation) any Content which contains any advertising or promotional materials; or

d. Restrict or in any way inhibit any person from using this Website or any Jazz Site;

e. Upload, post or otherwise transmit any Content which is un-necessary and/or repetitive including any Content which repeats that previously uploaded, posted or transmitted by you or another visitor, unless absolutely necessary; or

f. Upload, post or otherwise transmit any Content to a part of this Website or any Jazz Site which is irrelevant to the subject matter or the Content; or

g. Upload, post or otherwise transmit any Content to this Website or Jazz Site using an e-mail address provided by a free account service such as hotmail; or

h. Register yourself as a member of this Website, the forum provided through this Website, or to receive any newsletter or other service under more than one user name and/or user account number without the consent of the Website editor or the forum moderator; or

i. Use this Website or any other Jazz Site in a manner that is inconsistent with these Terms and Conditions and/or any relevant laws and regulations in force from time to time; or

j. Breach the terms of any suspension or ban or seek alternative access.

You acknowledge that you are solely responsible for maintaining a secure password for the purpose of gaining access to the member sections of this Website or any other Jazz Site.

You agree to indemnify Jazz in full and on demand from and against any loss, damage, costs or expenses which they suffer or incur directly or indirectly as a result of your use of this Website or any other Jazz Site other than in accordance with these Terms and Conditions.

7. Jazz Privacy Policy

If you provide information to Jazz on or through this Website or any other Jazz Site, Jazz will use it in accordance with the terms of its privacy policy. That privacy policy forms part of these Terms and Conditions and by using this Website or any other Jazz Site you acknowledge and agree that you have read and accept the terms of that privacy policy.

8. Disclaimer / Liability

Use of this Website, any other Jazz Site and their facilities, Third Party Websites, links to the Third Party Websites, and any Material and Content is at your own risk. To the maximum extent permitted by law: (a) Jazz disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content; and (b) all implied warranties, terms and conditions relating to this Website, any other Jazz Site, Third Party Websites, links to Third Party Websites, Material and Content (whether implied by statue, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose and title are, as between Jazz and you, hereby excluded. Jazz will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, whether by Jazz or on its behalf, for any:

a. economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

b. loss of goodwill or reputation; or

c. special or indirect or consequential loss.

If Jazz is liable to you directly or indirectly in relation to this Website, any other Jazz Site, any Third Party Websites, links to Third Party Websites, the Material, Content, or any products or services offered on or through this Website or any other Jazz Site or Third Party Website, that liability (howsoever arising) shall be limited to the sums paid by you in consideration for Jazz granting you membership to this Website.

Nothing in these Terms and Conditions shall be construed as excluding or limiting the liability of Jazz or its group companies for death or personal injury caused by its negligence or for any other liability which cannot be excluded by English law.

9. Access Restriction

Jazz reserves the right in its sole discretion to deny you access to this Website or any Jazz Site, or any portion thereof, without notice and for any reason including, without limitation, if you fail to comply with any clause 5 (Member Conduct) or any other provision of these Terms and Conditions. In particular, Jazz may deny you access to this Website or any other Jazz Site if Jazz exercises its right to lock any discussion topic to prevent further discussion, following submission of Content relating to that topic by you.

10. Refunds

Cancellation of an order: All orders are fully cancellable as long as the cancel request is received within 48 hours of the time the order is placed. After that, in most cases, cancellations will not be accepted.

Sold out / out of stock items: If Jazz Fashion Publishing Limited has sold out of items or has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and, if requested, any sum debited by Worldpay from your credit/debit card will be re-credited to your account. The refund will be made as soon as possible and in any event within 30 days of your order. Jazz Fashion Publishing Limited will not be obliged to offer any additional compensation for disappointment suffered. Under no circumstances will Jazz Fashion Publishing Limited's liability extend to more than a full refund. This does not affect your statutory rights.

Faulty Goods: If the goods ordered are received faulty, please contact our administration dept within 7 days of the order being received, where we will provide you with a Freepost address of where to return the items Once these have been received, a replacement will be sent out immediately.

Returns:

Merchandise: If for any reason you are unhappy with merchandise you have purchased from us, please contact us within 7 days of receiving the item(s) where we will provide you with a return address. *Once these items have been received a refund will be made*. NB. Any items that are returned will only be refunded if they are returned in their original packaging and are unused/unworn.

Postage and Packaging costs will not be refunded.

*Proof of posting is not proof of delivery. It is recommended that any returns are sent by recorded delivery or special delivery to enable the package to be tracked.*

Subscriptions: Refunds will be made at the discretion of the management. Please call 01778 392086.

Current Issues & Back Issues: Refunds will be made at the discretion of the management. Please call 01778 392086.

11. Online Competitions

If you take part in any competition which is run on or through this Website or any Jazz Site ("Competition"), you agree to be bound by the Online Competition Rules and any other rules specified by Jazz from time to time ("Competition Rules") and by the decisions of Jazz, which are final in all matters relating to the Competition. Jazz reserves the right to disqualify any entrant and/or winner in its absolute discretion without notice in accordance with the Competition Rules.

12. General

These Terms and Conditions (as amended from time to time) constitute the entire agreement between you and Jazz concerning your use of this Website or any other Jazz Site and supersede any previous arrangement, agreement, undertaking or proposal, written or oral between you and Jazz in relation to such matters. Jazz reserves the right to update these Terms and Conditions from time to time. If it does so, the updated version will be effective as soon as it is uploaded on to this Website. No other variation to these Terms and Conditions shall be effective unless in writing and signed by an authorised representative on behalf of Jazz.

These Terms and Conditions shall be governed by and construed in accordance with English law and you agree, for the benefit of Jazz, to submit to the exclusive jurisdiction of the English Courts.

If any provision(s) of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

Jazz’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Jazz in writing.

Unless otherwise expressly stated, nothing in the Terms and Conditions shall create any rights or any other benefits whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise in favour of any person other than you and Jazz.

Tell us What You Think?

We’re constantly looking to make improvements to the site and we greatly value your opinion.

If you’ve have any constructive feedback or suggestions, we’d like to hear from you at feedback@jazzpublishing.co.uk

Service Fees

What’s the difference between the Service Charge, Processing Fee and Delivery Cost? Service charges are applied per ticket and not all tickets will necessarily have one.  Order processing fees and delivery costs, are applied once per order, regardless of the quantity of tickets being purchased.

Why are these charges levied? These charges pay for our credit/debit card processing services, merchant fees, distribution network, installation and maintenance of computer hardware and software, telephone lines, labour and all the other costs associated with a ticket transaction.

If delivery costs are incurred, these will be included as either a processing fee or delivery cost.

How much are these charges and fees?  We negotiate our charges with venue operators, promoters and others based on the costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event.


Group Bookings
It’s rare for us to be able to offer group booking discounts. However, if you have a large group of people who want to attend specific event please email tickets@jazzpublishing.co.uk including the number you require to book and the event you wish to attend.

‘Magazines and Merchandise’ Terms and Conditions


Magazine Subscriptions

  1. Contracting Party. Your subscription contract will be fulfilled by Jazz Publishing Limited t/a Jazz Publishing, a company registered in England and Wales under registration number 3743871 whose registered office is at 1 Marcher Court, Sealand Road, Chester  CH1 6BS
  2. When the subscription contract is formed - If placing your order on-line your credit/debit card will be debited when you click “Submit order”. Although you will either see a page or receive an email if you have supplied your email address acknowledging that your order has been received successfully and is being processed, the contract between us is not formed at this point. A legally binding contract is formed on the date we send you written confirmation of your order.

    When you fax, post or telephone us with details of your order, you are making an offer to take out a subscription which, if accepted by us, will result in a binding contract.

    You will receive this written confirmation within 14 days of submitting your order in the form of an email confirmation or an acknowledgement letter. We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect postal address or email address.

    We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
  3. Right to refuse orders. We reserve the right not to fulfil and to cancel orders:
    1. In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price;
    2. If we are unable to obtain payment authorisation from the issuer of your payment card.
  4. Subscription Delivery. We will deliver the magazines to the address you notify to us when you place the your order. Orders purchased as a gift before December will start with the February issue published in January. All gift orders purchased as a gift after this date will begin with the first available issue. Orders purchased for yourself will start with the next available issue - please allow up to four weeks for delivery.  Delivery timings will depends on the timing of the order and the frequency of the magazine publication. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed envelopes and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.
  5. Delay in Delivery and Non-delivery. We will not be liable to you for any delay in delivery or non-delivery of magazines in the following circumstances:
    1. Where the issuer of your payment card refuses to authorise payment to us;
    2. Where such delay or failure is due to circumstances beyond out control or the control of our subcontractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunication links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.
  6. Cancellations and Refunds. Where a minimum term of 12 months is advertised, cancellations are not permitted until the end of this initial period and we will not issue a refund. Should you wish to cancel after the minimum term, please contact our customer care team in writing.
    1. For all other subscriptions or after the minimum term of your subscription, you may cancel your subscription contract at any time by notifying our customer services team in writing. We will refund you the cost of the issues not yet issued to you at the time you notify us of your wish to cancel.
    2. Credit Card Refunds. Please note that all credit card refunds will be issued in GBP Sterling. Your credit card company will convert the sterling amount into your local currency and may charge additional fees for completing the transaction. If you have any queries about credit refunds kindly contact info@jazzpublishing.co.uk
  7. Price Information. Prices displayed on the subscriptions section of the website will prevail at all times in relation to the orders placed online. Prices quoted on screen include delivery charges and taxes (where applicable).

    You either make a one-off payment for a one or two year subscription or make ongoing direct debit payments for any other subscription term. If you make ongoing direct debit payments we reserve the right to increase our prices at any time after the first year of your subscription has elapsed and will notify you in writing within 10 days notice of any such price increase.

    Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel your order and have already paid.
  8. Credit Card Payment. If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit/debit card holder.
  9. Liability. Our liability to you in the event of the magazines being lost in dispatch shall, at our discretion, be limited either to replacement of the missing issues or refund of the cost of the missing issues.

    To the extent permitted by law we exclude all other liability to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by negligence or that of any of our employees or agents.

    These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
  10. Third Party Rights. A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.
  11. Use or Personal Information. We use the personal and transactional information (e.g. name, address, email address, credit card details) (“Personal Information”) you supply us in order to fulfil your subscription order.

    On the online order form we will ask you about receiving details of ‘our’ products and services that may be of interest to you. You should tick the relevant boxes to indicate whether or not you wish to receive such information.
  12. Unauthorised Access to Personal Information. Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit cards to avoid unauthorised use.
  13. Cover Mounts. If any of our magazines are put on sale in the UK containing a cover mount gift, you are not guaranteed to receive these cover mounts or supplements. Magazines delivered to overseas addresses will not contain a cover mount gift.
  14. Variation. These Terms and Conditions are subject to change.
  15. Prize Draw and Competition Rules. All prize draws and competitions, which are associated with our magazine subscription offers are subject to separate terms and conditions. For the avoidance of doubt, such prize draws and competitions, these are only open to you if you are able to supply us with a billing address in the UK.
  16. Gift Subscriptions.  A gift card will be sent to you to pass on the gift recipient. Once you’ve placed your gift order, you’ll receive a postal acknowledgement within 14 days plus allow an email acknowledgement within 24 hours (if you gave us your email address). Please allow up to six weeks for delivery of the first subscription issue for both the UK and Overseas orders.
  17. Subscription Rates in $ and €. The prices quoted in $ or € are an approximate figure. All credit cards will be debited in Pounds Sterling by your bank or building society on behalf of Jazz Publishing. Jazz Publishing shall convert US Dollar prices at the rate of exchange published by our bank, Barclays PLC on that day. Jazz Publishing shall convert Euro prices at the rate of exchanged published by our bank, Barclays PLC on that day. Your bank or building society may apply a different exchange rate to that applied by Jazz Publishing to convert the Pounds Sterling amount to your local currency and/or change an additional fee for the transaction.
  18. Subscription Gifts.
    (1) From time to time Jazz Publishing will run subscription offers on its titles for new subscribers that may include incentive gifts. These gifts will not be available for magazines delivered to Overseas addresses.
    (2) Gifts are subject to availability and strictly limited on a first come first serve basis.
  19. Subscription Term. If the magazine ordered changes frequency per anum, we will honour the number of issues paid for, not the term of subscription.
  20. Governing Law and Jurisdiction. These Terms and Conditions are governed by English Law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
  21. Entire Agreement. These Terms and Conditions override any contrary terms or conditions published by us in relation to any order placed by you with us.
  22. Subscription Term. If the magazine you have subscribed to changes frequency per annum, we will honour the number of issues paid for but not the term of the subscription.
  23. Queries.  If you have any queries or comments about your subscription please contact our customer services help team:
    Telephone: +44(0) 1244 663400 - Lines are open Monday to Friday from 9am to 5.30pm (GMT)
    Email: magazines@jazzpublishing.co.uk
    Fax: +44(0) 1244 660611
    Post: Subscriptions, Jazz Publishing, 1 Marcher Court, Sealand Road, Chester, CH1 6BS

Magazine Single Issues, Bookazines and Merchandise

  1. Delivery. Please allow up to 7 days for delivery in the UK. Overseas may be substantially longer.
  2. Right to refuse offers. We reserve the right not to fulfill and to cancel orders:
    1. In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price.
    2. If we are unable to obtain payment authorisation from the issuer of your payment card.
  3. Price information. Prices displayed on the individual product section of the website will prevail at all times in relation to orders placed online. Prices quoted on screen include delivery charges and taxes (where applicable).
    Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.
  4. Credit Card Payment. If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit cardholder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit/debit card holder.
  5. Liability. Our liability to you in the event of magazines/products being lost after dispatch shall, at our discretion, be limited either to replacement of the missing items or refund the cost of the missing issues.
    To the extent permitted by law we exclude all other liability to you. Out exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any employees or agents.
    These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
  6. Third Party Rights. A person who is not a party to these Terms and Conditions shall have not right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them.
  7. Use of Personal Information. We use the personal and transactional information (e.g. name, address, email address, credit card details) (“Personal Information”) you supply to us in order to fulfil your order.
    On the online order form we will ask you about receiving details of ‘our’ products and services that may be of interest to you. You should tick the relevant boxes to indicate whether or not you wish to receive such information.
  8. Unauthorised Access to Personal Information. Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use.
  9. Cover Mounts. If any of our magazines are put on sale in the UK containing a cover mount gift, you are not guaranteed to receive these cover mounts. Magazines delivered to addresses overseas will not contain cover mount gifts.
  10. Rate in $ and €. The prices quoted in $ or € are an approximate figure. All credit cards will be debited in Pounds Sterling by your bank or building society on behalf of Jazz Publishing. Jazz Publishing shall convert US Dollar prices at the rate of exchange published by our bank, Barclays on that day. Your bank or building society may apply a different exchange rate to that applied by Jazz Publishing to convert the Pounds Sterling amount to your local currency and/or charge an additional fee for the transaction.
  11. Governing Law and Jurisdiction. These Terms and Conditions are governed by English law. You hereby irrevocably submit to exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
  12. Queries. If you have any queries or comments about your subscription please contact our customer services team:
    Telephone: +44(0) 1244 663400 – Lines are open Monday to Friday from 9am to 5.30pm (GMT)
    Email: magazines@jazzpublishing.co.uk
    Fax: +44(0) 1244 660611
    Post: Sales, Jazz Publishing, 1 Marcher Court, Sealand Road, Chester, CH1 6BS

Magazine Help Desk


Frequently Asked Magazine Questions:
Your goods have not arrived – We aim to dispatch our products as soon as possible and we aim to do this within three working days.

If your goods have not arrived seven working days after you have placed your order please Contact Us. You will need to include your order confirmation code, the full name and address submitted with the booking, and details of the product you purchased.

Cancellations, Refunds and Exchanges

Merchandise – we want you to love what you have ordered, but if something isn’t right, let us know.

You can return unwashed and unworn products bought on this Website, by mail with a valid order confirmation within 30 days of your order date. Defective items can be returned at any time. Please be sure to send the following address:

Merchandise Returns, Jazz Publishing, 1 Marcher Court, Sealand Road, Chester, CH1 6BS
We regret that we cannot issue refunds on any item. You are entitled to exchange for something of equal value on the website or we can issue you credit for future use on the website.

This does not affect your statutory rights.

Tell Us What You Think?
We’re constantly looking to make improvements to the site and we greatly value your opinion.
If you’ve got any constructive feedback or suggestions, we’d like to hear from you at feedback@jazzpublishing.co.uk

Privacy policy

Use of Information
If you provide us with any personal information through this Website or any associated poll, survey or competition, we will use your information as set out in this policy and to: (a) provide you with any goods or services that you request and to monitor the provision of those goods and services; and (b) contact you about any goods or services from Jazz Publishing which may be of interest to you. If you do not wish to receive information about our goods and services or those of our group companies, please follow the unsubscribe instructions on the correspondence you receive or contact the Website editor.

Disclosure to third parties
We will not pass your information on to any third party for their use in promotion of their products. We may pass your information on to third parties who help us to organise and administer any competition, survey or poll that we run on or through this Website. Unless expressly stated in these individual policies, we will not disclose any of your details (email, address, phone) to any other person without your consent. Please note that if you upload or post any information to a part of this Website, we may use it in accordance with our website terms and conditions of use and it may be viewed and used by others.

Third party sites
This Website may contain a link to third party websites. We will not, unless agreed disclose personal information to the owners or providers of those third party websites.

Cookies
This Website may make use of 'cookies' and tracking software. Cookies are pieces of information that are stored by the browser on the hard drive of your computer. Cookies enable us and any person who advertises on our Website to provide features such as remembering certain of your information and your preferences. Cookies can be deleted from your hard drive or you can configure your web browser so that it rejects cookies. Rejection of cookies will not prevent you from using most of the features on this Website. If you experience any problems having deleted cookies, you should contact the supplier of your web browser. The tracking software monitors traffic patterns and site usage so that we can design and develop this Website to suit the needs and requirements of visitors to it.

Security
In accordance with our requirements under the Data Protection Act 1998, we shall use reasonable endeavours to implement security procedures to help prevent unauthorised access to your information. However, Jazz Publishing shall not be liable for any attempt to hack or crack or otherwise gain access to any part of this Website including any of your information.

Usage of information
We may disclose your information if we are required to do so by any law or other regulatory or government authority.

Corrections/updates
If we hold any of your information and that information is incorrect in any respect, you can e-mail the Website editor and the information will be corrected as soon as reasonably possible.

Policy changes
By using this Website you agree to the terms of this privacy policy and our website terms of use. We may amend this privacy policy and our website terms of use from time to time. If we do so, we will post an updated version on this Website.